Terms and Conditions

TERMS & CONDITIONS

Hi and welcome to Dapper Mr Bear, the home of all things small, fun and stylish. When you choose to buy something from our website you are subject to the following terms and conditions.

So please do read them carefully prior to purchase, as once anything has been bought, you are agreeing to abide by these.


PRICING AND PAYMENT

All prices on Dapper Mr Bear are listed in New Zealand Dollars and are exclusive of shipping and international transfer costs. All pricing is inclusive of GST. We accept payment by credit card and PayPal. The two main payment gateways we use are eway and PayPal. These are both secure gateways for online payment and by using this system it means we do not record or collect your credit card details. Your credit card details are processed by our payment processors, eway or PayPal, which are linked to our banks merchant account. It is important to note that you do not have to have a PayPal account to make a payment through PayPal. When you select the credit card option at checkout, this is using the eway processing system. More information about PayPal and it’s services can be found here: www.paypal.com/nz. More information about eway and it's services can be found here: www.eway.co.nz.

Please note Dapper Mr Bear has no control over any customs or import duties that might be incurred when your package reaches its destination country. This means that you are liable for these costs should they arise.

Dapper Mr Bear is able to accept payment by lay-by, please read the terms of this below. Select this as a payment option when checking out and you will be contacted within 24 hours with payment instructions.


LAY-BY TERMS

We offer lay-by for orders over $80 NZD. This includes sale items after all discounts have been applied.

A 20% deposit of the total purchase price is required to secure the order, and this deposit must be made within 24 hours. If your deposit is not received within this 24 hour timeframe your lay-by will be cancelled. Please note we are unable to accept holds.

The balance of your lay-by is to must be paid in full within 6 weeks from your date of purchase. Failure to complete payment within this timeframe may result in your lay-by being cancelled. The 20% deposit is non refundable should you choose to cancel or forfeit your lay-by.


AVAILABILITY OF PRODUCTS

All items are subject to availability. Some products may only be available to customers in New Zealand due to shipping restrictions. If this is the case, it will be clearly specific in the product description.


ORDERING AND SHIPPING PROCESS

Once payment has been received we will confirm your order via the email address you provided during the transaction. We will only ship your products when payment has been received in full.


RETURNS AND EXCHANGES

It is important to us, that you feel confident purchasing online at Dapper Mr Bear, and we want to ensure you are satisfied with your purchases. Please contact us if you have any questions around sizing, colours or to clarify anything else about a product prior to making a purchase, as we’re more than happy to help and love hearing from our customers.

If for any reason any item you have purchased is not what you expect (wrong colour, size or you are unhappy with you purchase in anyway), it can be returned for an exchange or credit note (excluding shipping costs) provided it is in new and saleable condition.

Dapper Mr Bear does not offer returns or exchanges on sale items. Nor are we able to provide refunds for changes of mind - credit note or exchange only.

The following conditions must be met for your product to be eligible for an exchange or credit:

  • The item is unused, unworn and in brand new condition with packaging intact and the original labels attached
  • A copy of a valid receipt/invoice is included with the return
  • The item is returned within 7 days of being received by you.
Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you.

Please advise us as soon as possible upon receipt of your purchase if you wish to exchange. In the case of an exchange, please note that all extra postage costs incurred are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. Dapper Mr Bear goes to great efforts to check your purchase thoroughly for any faults before sending the product/s out to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by the customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at hello@dappermrbear.com about the fault.

Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Returns & exchanges received outside the above stated time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.

We highly recommend sending back your return with a track and trace option or by courier so it won’t get lost in the post! You are responsible for the goods until they are received safely and in new, resalable condition by Dapper Mr Bear.

How to make a return for exchange or refund please follow the below steps:
  1. Double check that you meet all the conditions listed above.
  2. Contact Dapper Mr Bear on hello@dappermrbear.com to discuss the return request.
  3. In the email, tell us the new item/s that you want to exchange for and they will be held until we receive your return.
  4. Return the item/s to be exchanged or refunded, marking the confirmation number provided on the package.
  5. Return address will be given at the time of contact about the return.


MAILING LIST

By purchasing with Dapper Mr Bear you agree to be added to our email mailing list. You can unsubscribe at any time using the link on our newsletter or mailing list emails. Alternatively you can contact us directly at hello@dappermrbear.com and ask to be removed. Please have unsubscribe in the email subject header.


CONTENT ACCURACY

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Prices on site are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.


CHANGES TO OUR TERMS AND CONDITIONS

We reserve the right to modify our terms and conditions at any time, so please review it frequently.


ANYTHING ELSE

Please contact us on hello@dappermrbear, we will gladly do our best to clarify anything we can!